Reference

Legal framework and what protects your account

When you open an account with us, your data, funds and access depend on clear rules we follow every day.

Account security practicesData handling and retentionPayment verification flowYour contact and request options

How our legal framework works

dewa118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

dewa118 operates according to the jurisdiction where local law permits. Your account access, deposit methods such as DANA, OVO, GoPay and QRIS, and withdrawal verification all follow rules set by the region where you register. We keep records of your transactions, payment details and account activity

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for compliance and dispute resolution. When you request changes to your account — such as updating your contact information or reviewing what data we hold — we process those requests within five business days. Your funds remain separate from operating expenses and are held in verified
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accounts. Withdrawal requests are verified before transfer to ensure both you and we have a clear record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact paths for legal and account questions

Our support team handles account, legal and data requests across multiple channels. Whether you have questions about how your data is used, need to verify a transaction, or want to update your…

Live chat Open the chat widget from the lobby. Available during peak hours; we aim to respond within two hours during business operations.

Email support Send legal or data requests to our support inbox. We confirm receipt and respond to account-related queries within five business days.

Account settings Update your contact details, review connected payment methods and manage notification preferences directly from your account panel.

HOW WE SECURE YOUR DETAILS

Data, cookies and account protection

Your information stays protected through encryption, access controls and regular security reviews.

Encryption

All deposits, withdrawals and login activity use industry-standard SSL encryption so your payment details and personal data remain private.

Cookie use

Cookies keep you logged in and help us spot suspicious activity. Session cookies clear when you close your browser; you control cookie settings in your browser preferences.

Data retention

We keep your account data for as long as your account is active plus two years after, then delete or anonymise it for regulatory compliance and dispute handling.

Payment verification

Every withdrawal request is checked against your account history and payment method to prevent fraud. Verification usually takes one business day.

Access requests

You can request a copy of all data we hold about you, free of charge. We deliver it in a standard format within ten business days of your confirmed request.

Updates and deletion

Contact us to correct inaccurate details or request deletion of your account. We process confirmed requests within five business days where local law permits.

Your rights and our practices explained

Players in Jakarta, Yogyakarta and across Indonesia ask about account access, data handling and what happens if they need to change their information. Here are the answers to the questions we see most often.

Your account data stays on file for two years after closure for compliance and dispute records. After that, we delete or anonymise it. You can request early deletion where local law permits by contacting support with your account details.

Every withdrawal request is verified against your account history, payment method and identity details before transfer. Verification usually takes one business day. You'll see the status in your account history and receive a confirmation email.

Yes. Go to your account settings and edit your contact information. Changes are usually live immediately. If you need to change your registered name, contact support with verification documents; we process that within five business days.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals. Each method clears differently — DANA and GoPay usually settle in under a minute, while QRIS transfers depend on your bank. You'll see the expected timeline when you choose a method.

Contact our support team with your account email and request a data export. We'll send you a copy of all personal information, transaction history and account details in a standard format within ten business days at no charge.

Contact support immediately. We'll review your login history and recent transactions with you. If unauthorised activity is confirmed, we'll help you secure your account and review any disputed transactions where applicable.

We retain transaction records for the life of your account plus two years after closure. This protects you in case of disputes and helps us meet regulatory requirements. You can request a summary of your transaction history at any time.

Legal framework and what protects your account

Contact paths for legal and account questions

Data, cookies and account protection

Encryption

Cookie use

Data retention

Payment verification

Access requests

Updates and deletion

Your rights and our practices explained

01 What happens to my data if I close my account?

02 How do I know my withdrawals are safe?

03 Can I update my registered name or contact details?

04 What payment methods does dewa118 use for deposits and withdrawals?

05 How do I request a copy of my account data?

06 What should I do if I think my account has been accessed without permission?

07 How long do you keep my payment and transaction records?

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