Reference

Your Privacy Is How We Build Trust

When you open an account on dewa118, your personal and payment information stays secure and under your control.

Data stored securely on your accountPayment info encrypted end-to-endYour withdrawal requests fully verified

What This Privacy Policy Covers

dewa118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy describes how dewa118 collects, uses and protects your data when you create an account, deposit funds, and play our games. We gather information you provide directly — such as your name, phone number and payment details — as well as data about how you

1
interact with our platform, such as game sessions, login timestamps and device type. We use this information to process your deposits and withdrawals, verify your identity, prevent fraud, improve our service, and communicate with you about account changes or promotions. Your data is kept for as
2
long as your account is active and in line with local law requirements. Access depends on local law where you are located.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions – How to Contact Us

Live Chat Support Open the chat box in your account lobby during playing hours. Our team answers privacy and data access questions in real time, in English and Indonesian.

Email Support Send a detailed privacy request to our support email. Include your account username and the specific data or action you're asking about. We respond within two business days.

Account Settings Manage your data preferences directly in your account. View your profile, update contact details, or request a data export from the Security and Privacy section.

HOW WE SAFEGUARD

Data Security and Your Rights

Encryption and Storage

Your payment details and personal information are encrypted during transmission and stored on protected servers. We do not share your data with third parties without your explicit permission, except where required by law.

Cookie and Tracking

We use cookies to keep you logged in, remember your game preferences, and track how you navigate our site. You can adjust cookie settings in your browser; some features may work differently if you disable them.

Account Verification

When you withdraw funds or update sensitive details, we may ask for identity verification. This protects your account from unauthorized access and ensures payouts reach only you.

Data Retention

We keep your account data active as long as your account exists. After closure, we retain records for the period required by Indonesian law and our fraud-prevention protocols.

Right to Access and Correction

You can request a complete copy of your data held by dewa118, or ask us to correct inaccurate information. Submit a request via live chat or email; we'll respond within ten business days.

Third-Party Integrations

Our live casino streams come from external providers; their privacy terms also apply to that feed. DANA, OVO, GoPay and QRIS transactions are governed by their own privacy policies alongside ours.

Frequently Asked About Your Privacy

Your account is marked inactive, but we retain your transaction records, personal details and game history for the period required by local law. You can request permanent deletion of certain data by contacting our support team; some records must be kept for compliance.

Yes. Go to your account settings, find the Security and Privacy section, and select 'Request Data Export'. We'll compile your profile, transaction history, game sessions and device logs into a file and send it to your registered email within ten business days.

We never store your payment app PIN or passwords. Your transaction details (amount, date, reference ID) are encrypted and kept on our secure servers. DANA, OVO, GoPay and QRIS also apply their own privacy and fraud protections to every transfer.

No. We do not sell your personal information to third parties. We may share data with payment processors and game studios only to complete your transactions and improve game features — always under strict confidentiality agreements.

Contact our live chat or email support immediately. We'll verify your identity, review your account activity, reset your password, and audit any unauthorized access. Two-factor authentication can be enabled in your security settings to prevent future breaches.

We use your game preferences and play history to show you relevant promotions and new game releases — but only within your dewa118 account and emails you've opted into. You can adjust notification settings anytime in your account preferences.

Verification documents (ID scans, proof of address, payment confirmations) are stored securely for as long as your account is active. After account closure, we keep them for seven years to comply with Indonesian financial record-keeping requirements.

Your Privacy Is How We Build Trust

Privacy Questions – How to Contact Us

Data Security and Your Rights

Encryption and Storage

Cookie and Tracking

Account Verification

Data Retention

Right to Access and Correction

Third-Party Integrations

Frequently Asked About Your Privacy

01 What happens to my data if I close my account?

02 Can I see all the information dewa118 has stored about me?

03 How do you handle my DANA, OVO, GoPay or QRIS payment information?

04 Will dewa118 sell or share my data with marketers?

05 What if I suspect my account data has been compromised?

06 Do you use my game data to target me with personalized marketing?

07 How long do you keep my withdrawal verification documents?

Related Pages